Privacy policy and cookies
Identity of the data controller
Starbay is a brand of Centrale Distribution, a SAS with capital of €120,000. Created in 1977, the company's registered office is located at Créteil (94000) 7-9 rue Jean Jaurès. Registered with the Créteil trade register under number 1986 B 19547.
Terminology
Website: www.starbay.com
Seller: Starbay
User: any natural person, with or without an account, using the Site or one of the services offered on it.
Data collection and processing purposes
The SELLER collects personal data about its Users on the SITE, including by means of cookies. USERS may deactivate cookies by following the instructions provided by their browser.
This data is collected when the User :
- create an account
- subscribes to newsletters or alerts offered by the SELLER
- place an order or request a return on the site
- places products in their shopping basket, using functional cookies (See "Cookies" paragraph), to enable them to finalise their purchase at a later date
- contacts the SELLER's Customer Service by any means of communication available to him/her, such as e-mail, instant messaging (chat), etc.
- participates in a promotional game/competition
- browses the Site and consults articles
- writes a comment or an opinion on an article
- fills in an information form or questionnaire on the Site
The data collected is required for the following purposes:
- Management and monitoring of commercial relations between the SELLER and the customer (in particular operations relating to orders, deliveries and returns, transactions, payments and invoices, complaints, etc.).
- Sending commercial prospecting (see "Newsletters" paragraph)
- Personalisation of Site content, display of targeted advertising, in particular on social networks.
- Sharing information with our commercial partners
- Provision of sharing buttons for social networks
- Setting up promotional games
- Carrying out audience measurement statistics and marketing studies
- Preventing and combating fraud when paying for orders
Account creation, forms and questionnaires
The User must complete all the fields on the account creation form or any form for entering information on the Site, with the exception of fields displayed as optional, i.e. not marked with an asterisk. Optional information is collected by THE SELLER and is used to get to know Site Users better.
All information marked with an asterisk is compulsory. The User must reply.
Any failure to reply will result in the User not creating an account or not validating the information entry form. THE SELLER will not respond to the User's requests.
Recipient of data
The data collected is intended for use by the SELLER. The data may be transmitted to commercial and advertising partners.
The data may also be processed by subcontractors used by THE SELLER to personalise the content of the Site, to send personalised promotional offers and to dispatch orders.
Rights of access, rectification and deletion
The User is informed that this automated processing of personal data has been declared to the CNIL. In accordance with the French Data Protection Act of 6 January 1978 as amended, the User has the right to access, rectify and delete data concerning him or her. Users may expressly object to the processing of their personal data. To do so, simply write to 36 rue Clément Ader 91700 FLEURY MEROGIS or fill in the online form Contact Customer Service.
The User must indicate his/her surname, first name and postal address. Their request must be signed and accompanied by a valid form of identification bearing their signature. The User may specify the address to which the reply should be sent.
THE SELLER has 2 months from receipt of the User's request to respond. At the end of this period, the Customer may refer the matter to the CNIL in the event of a negative response or no response from the SELLER.
The CUSTOMER may also exercise this right directly from their customer account, where the User will be able to consult their personal data, modify it or request its deletion.
Data retention period
THE SELLER keeps the data for a period of five years from the end of the relationship with the customer or prospect. The period begins either with the last order, or the last connection to the customer account, or the last call to customer service, or the sending of an e-mail to customer service, or a click on a hypertext link in an e-mail sent by THE SELLER, or the placing of products in the shopping basket without the purchase being completed, or finally a positive response to an e-mail asking whether the customer wishes to continue to receive commercial canvassing at the end of the five-year period. At the end of this period, the customer's or prospect's data will be rendered anonymous.
Nevertheless, information allowing proof of a right or a contract to be established, or kept in order to comply with a legal obligation, may be archived in accordance with the legal provisions in force.
Newsletters
When creating their account and subsequently managing their preferences via the "My Account" section, Users may subscribe to the SELLER's newsletter and thus choose to be informed at regular intervals of offers available on the Site. Users may at any time modify the information they wish to receive or unsubscribe by clicking on the appropriate link at the bottom of each newsletter.
Identified Users who have chosen one or more of the services offered by the Site also subscribe to the newsletter. They may at any time modify the information they wish to receive or unsubscribe by clicking on the appropriate link at the bottom of each newsletter.
As an exception to the above and in accordance with article L 34-5 of the French Post and Electronic Communications Code, the SELLER may send commercial prospecting by electronic means to Users who have not given their prior consent, provided that the User is already a customer of the SELLER, that they have not objected to receiving commercial prospecting when creating their account and that the prospecting concerns products or services similar to those already provided by the SELLER. They may unsubscribe at any time by clicking on the unsubscribe link provided in each newsletter.
Postal mail and telephone number
L’adresse postale et le numéro de téléphone du client sont nécessaires au traitement et à la gestion des commandes ainsi qu’aux relations commerciales entre le VENDEUR et le client.
Le VENDEUR utilise ces données personnelles à des fins de prospection commerciale. À tout moment, le client a la possibilité de s’y opposer de manière simple et gratuite sur le Site dans la rubrique « Mon compte » ou par courrier à l’adresse suivante : 36 rue Clément Ader 91700 FLEURY MEROGIS
Users who do not wish to be the subject of commercial canvassing by telephone are informed that they have the right to oppose telephone canvassing by entering their landline and/or mobile telephone numbers on the free opposition list accessible via the website http://www.bloctel.gouv.fr/. Users are informed that their request will be processed within 30 days of confirmation of their registration. This registration is valid for a period of 3 years.
SMS / MMS
The SELLER may use the customer's mobile telephone number to manage orders and may also use it for commercial prospecting purposes. At any time, the customer has the option of objecting simply by replying STOP to the SMS received.
Cookies
Cookie definition
A cookie is a small text file that is placed or stored on your terminal (computer, tablet or mobile device) when you visit a website. The cookie enables a site to recognise you, to help you navigate from page to page on a website, provides secure connections and remembers your preferences for future visits.
The SELLER uses cookies in order to recognise the User (whether a customer or not) when connecting to the Site.
Deleting cookies
Users may deactivate cookies stored on their terminal at any time. To do so, they simply need to select the appropriate settings in their browser. However, this deactivation will result in preventing access to certain functionalities of the Site enabling the personalisation of the services offered by the SELLER.
The different types of cookies used :
- Strictly necessary cookies: these cookies enable you to browse the Site and are essential for the Site to function properly. Deactivating them will lead to difficulties in using the Site and will prevent access to certain functions.
- Functional cookies: these cookies enable us to remember your preferences and choices in order to personalise your experience on the Site.
- Performance and statistical cookies: these cookies collect information on how Users use the Site (number of visits, number of pages viewed, visitor activity) via the Google Analytics and Matomo analysis tools. These cookies also enable us to identify and resolve problems with the operation of the Site and to improve it.
- Advertising cookies: these cookies record information so that we can send you personalised advertising tailored to your interests. They also help us to track the activity of our advertising spaces, measure the audience, etc.). For example, cookies related to targeted advertising operations.
- Partner cookies: these cookies placed on the terminal by partner companies make it possible to identify the items consulted or purchased on the Site and to collect browsing data in order to personalise the advertising offer sent to the User outside the Site. As part of this type of advertising partnership, the SELLER may be required to transmit to the partner data concerning the items consulted by the User when browsing the Site and the nature of his/her purchases. Users may refuse these cookies at any time by selecting the appropriate settings in their browser. This refusal will result in preventing access to certain functions offered by the SELLER's partner companies.
Web tags
The SELLER uses web beacons on certain pages of the Site to count the number of visitors to the page. These web beacons may be used with some of our commercial partners, in particular to measure and improve the effectiveness of certain advertisements. The information collected via these web beacons is anonymous and makes it possible to determine the number of visitors to certain pages of the Site, in order to better assist Site Users.
Security measures taken by the SELLER to protect personal data
The SELLER implements all technical means in accordance with best practice to maintain the integrity, security and confidentiality of data and in particular to prevent it from being distorted, damaged or accessed by unauthorised third parties.
No bank details are collected or stored by the SELLER when the order is placed.