Product return

In accordance with Articles L221-18 et seq. of the French Consumer Code, the customer has a period of 14 days from the date of receipt of the product to exercise their right of withdrawal.
Starbay may, where possible, arrange for the collection of returned products directly from the customer. Products must be returned in their original packaging (the pallet being considered part of the packaging) and in perfect condition. Items that are returned incomplete, damaged, broken, deteriorated, or soiled by the customer will not be refunded.
Return shipping costs are the responsibility of the customer and will be deducted from the refunded amount.
The refund will be made within 30 days to the customer’s bank account after receipt and verification of the product’s condition.
When Starbay items are delivered to a third party designated by the customer, the right to cancel the contract under this article may not be exercised by the customer and can under no circumstances be exercised by the third party.
Bespoke Starbay items or standard Starbay items that have been customized to client’s demand are not concerned by the right of withdrawal.
For orders delivered outside the European Union, Starbay does not offer a right of withdrawal. No return will be accepted, except in the case of a defective product or a delivery error attributable to Starbay.